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CSI Awards 2015 - Nominations and Voting Now Open!

The CSI Awards' nominations process is now open!

This year, we have re-jigged the categories so that there are even more opportunities for scrutiny panels, tenant inspectors and mystery shoppers to celebrate their fantastic contribution to service improvement.

In addition, we are delighted to announce that tenants have the opportunity to vote for the best landlord - there are six award categories that will be decided by tenants' choices. Voting is easy - just go to the CSI website and cast your vote! Postal votes will be accepted if anyone does not have internet access. Just contact me for further information - call me on 07967 342436.

For more details about all of this year's categories, nominations, voting and attending the event, please see the CSI Awards website: Link

Good luck!

Scrutiny Masterclasses: Recrutiment and Retention; Measuring Impact

LLP NewsCSI Workshops are to be held on 30th June and 1st July 2015.

First up is the Recruitment and Retention Masterclass, which will be held at Wythenshawe Community Housing Group, Northenden, Manchester on 30th June 2015. Phil Morgan, independent advisor and CSI awards judge will facilitate this session.

On 1st July 2015, Linda Levin will facilitate a workshop about measuring outcomes from scrutiny and inspection. This training event will take place at Halton Housing Trust, Cheshire.

For more details, please see the CSI Awards, Conferences and Workshops website: Link

Scrutiny Live

LLP NewsA Tenant Scrutiny Panel from across England is getting together to ask what impact the new Government will have on social housing and on tenants. At the CIH conference fringe in Manchester this June, they’ll be interviewing decision makers, cutting through the spin to find out what’s what. Before that, they need your help! Please read on for more information........

Money Training for Children

LLP NewsThrough the work I am doing with a new Scrutiny Panel in the Manchester area I have had the pleasure to meet an inspiring money trainer and author called Annie Chisambo.

Annie has her own training company called Elshaddi Money Training Ltd, and she offers training to schools, so that children can learn to budget and save. Annie is also an author and has written 3 excellent books for children about budgeting.

What a great idea to educate young people about money - I could do with attending one of Annie's courses!

For more details, please visit Annie's website: Link

CSI Awards UK 2014 - Winners' Stories

CSI Awards UK 2014 - Winners' StoriesLast year saw the launch of the Customer Scrutiny and Inspection Awards (CSI) UK. The response to the awards was fantastic! Scrutiny Panels, Inspectors and Mystery Shopping from across the UK were nominated in recognition of the significant difference they have made.

Every short listed group and individual were winners...no doubt about it...so we were glad they could join us at the end of October at the fabulous Gorton Monastery for the awards event.

You can find out more about the event and the winners...I have included short reports about the winning groups and individuals on the CSI website - why not take a look? The website address is: www.csiawards.org

As well as the information on the CSI website, we will be launching a small number of conferences, which include lots of practical sessions, so that others can learn about issues such as recruitment, independence and making an impact, and anything else you want to know in relation to scrutiny and inspection!

Watch this space for more details and for information about 2015 CSI Awards UK, which will again take place at the end of October.

Tenants Leading Change

LLP NewsThe Tenants Leading Change Project, led by the National Tenant Organisations (NTOs), gives tenants an ideal opportunity to showcase how tenant involvement has made a real difference to people in their area. This project is supported by Communities Minister Stephen Williams MP.

This project aims to promote positive practices in tenant involvement.

The NTOs need your help please! They are looking for examples of effective tenant involvement. You can help by:
- providing information about the way involvement works for you
- taking part in an online survey
- participating in a forthcoming Tenant Leading Change (TLC) workshop
- signing up to the TLC campaign in Spring 2015

Visit the TLC website for more details about how you can get involved in this exciting project! Link

CSI Awards 2014 Results!

LLP NewsCongratulations to all of the CSI Awards 2014 finalists and winners.

There was a fantastic turnout for the first ever scrutiny and inspection awards event, recognising and celebrating the fantastic achievements of tenants and residents from across the UK.

It was a truly humbling and heart warming experience to be in the presence of so many inspiring people.

Please see the awards website: www.csiawards.org to see the results and lots of photographs from last week's event. Link

More announcements will follow in the coming weeks about the ways we will be promoting the great work of the finalists and award winners.

Congratulations to all of our finalists and we hope to see you at next year's event!

CSI Awards 2014 Short Lists Announced!

CSI Awards 2014 Short Lists Announced!On behalf of the CSI Awards Committee and the judges, I am delighted to announce that the short lists for this year's awards have been announced!

The judging panel has been hugely impressed by the breadth and scope of the nominations – this promises to be an exciting awards evening for the housing sector – and there is truly much to celebrate. The shortlist has now been published and will recognise the very best in Scrutiny Panels from across the UK.

Also, the CSI Awards Committee 2014 are delighted to announce John Healey MP as guest of honour – John will share his thoughts on the challenges facing the sector in an opening keynote address. John is a formidable Labour Party MP, who has been the Member of Parliament for Wentworth and Dearne since 1997.

Read on for more details about the event and the short listed nominees......

Consumer regulation

Consumer regulation The Homes and Communities Agency has today published it's latest annual report about the complaints it received from tenants in 2013/14.

407 of the 509 complaints received were dismissed as being outside of the regulator's remit. Of the remaining 102 complaints, only 40 were subject to investigations (in line with the HCA's filtering system for complaints).

Only 3 cases were found to have met the 'serious detriment' test, all of which related to gas servicing arrangements.

A copy of the full report can be found on the HCA's website Link

Tenant Scrutiny Newsletter July 2014

Tenant Scrutiny Newsletter July 2014The latest edition of my newsletter is now available!

In this edition, you will find information about:

Regulation updates - England, Scotland and Wales

Value for Money self assessments

Positive practices - communications

Changing role of housing officers

And an update on the CSI Awards!

If you would like a copy, and if you would like to be added to the current 600+ circulation list, please contact Linda on 07967 342436 or email:linda@lindalevin.org

Learning from Regulation

LLP NewsPhil Morgan has produced a really useful report that examines the main reasons for the regulatory down gradings that have taken place under the HCA's watch.

To obtain a copy, visit Phil's blog Link
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